Frequently Asked Questions (FAQ)

1. How long will it take to receive my order?

Processing Time: Orders are processed within 1-3 business days.

Delivery Time: Once processed, orders within the USA are typically delivered within 5-10 business days. Delivery times may vary based on location and holidays.

2. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order. Please allow 24-48 hours for tracking information to be updated.

3. Do you offer international shipping?

Currently, we only ship to USA. We do not offer international shipping at this time.

4. Can I change or cancel my order?

We aim to process orders quickly, so we are unable to cancel or modify orders once they have been placed. However, please contact us as soon as possible, and we will do our best to assist you.

5. What happens if my order is delayed?

If your order is delayed beyond the estimated delivery time (15+ business days), please contact us at atnomastore@gmail.com, and we will assist in tracking your package. We are not responsible for delays caused by weather, courier issues, or customs.

6. How do I return an item?

We accept returns within 30 days of purchase, provided the item is unused and in its original condition. To initiate a return, please contact our customer service at atnomastore@gmail.com.

7. How can I get a refund?

Refunds are processed within 7-10 business days after we receive the returned product. If the return is approved, the refund will be issued to the original payment method.

8. What if I received a defective or damaged item?

If you received a damaged or defective item, please contact us immediately at atnomastore@gmail.com with your order number and photos of the damage. We will assist you in resolving the issue by providing a replacement or refund.

9. Do you offer gift cards?

At this time, we do not offer gift cards.

10. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to us at:

📧 Email: atnomastore@gmail.com